Shipping Policy

Last updated: 27 September 2026

At EZ Garage, we aim to make your shopping experience simple and reliable. We work with trusted third-party suppliers and fulfilment partners to deliver automotive accessories to customers across Australia.

1. Shipping within Australia

We currently ship to Australian addresses where shipping is available for the selected product.

Shipping availability and costs may vary depending on the product, delivery location and fulfilment provider.

2. Order Processing

Orders are processed after payment has been successfully received.

Most orders are processed within 1–5 business days, depending on product availability and the fulfilment partner.

Processing times may be longer during sales, public holidays or periods of high demand.

3. Estimated Delivery Times

Estimated delivery times are generally:

Australia: approximately 7–20 business days

Delivery times are estimates only and are not guaranteed.

Delivery may take longer due to circumstances such as carrier delays, customs processing, weather events, public holidays, peak periods or other circumstances outside our reasonable control.

4. Third-Party Fulfilment

Some EZ Garage products are fulfilled directly by third-party suppliers, including TeemDrop.

As a result:

• Your order may be shipped from Australia or overseas.
• Different products in the same order may arrive separately.
• Packaging or shipping labels may display the name of a fulfilment or logistics provider.
• Tracking information may be provided after the order has been dispatched.

Using a third-party fulfilment provider does not affect your rights under Australian Consumer Law.

5. Shipping Costs

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the product, destination, weight, dimensions and shipping method.

If free shipping is advertised, the terms of the relevant promotion will apply.

6. Order Tracking

Where tracking is available, tracking details will be provided after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

If your tracking information has not updated for an extended period, please contact us and we will investigate with the relevant delivery provider.

7. Multiple Shipments

If you purchase multiple products, they may be fulfilled by different suppliers.

This means your products may arrive in separate parcels and at different times.

You will not necessarily receive your entire order in one package.

8. Incorrect Address

Please carefully check your delivery address before completing your order.

EZ Garage is not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

If an order needs to be redirected or reshipped because incorrect delivery information was provided, additional shipping costs may apply.

This does not affect any rights you may have under Australian Consumer Law.

9. Delayed or Lost Orders

If your order has not arrived within a reasonable timeframe, please contact us at:

ezgaragesydney@gmail.com

We will investigate the matter with the relevant carrier or fulfilment provider.

Where an order is confirmed as lost or cannot reasonably be delivered, we will work with you to provide an appropriate solution, subject to your rights under Australian Consumer Law.

10. Damaged Items

If your order arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number
• Photos of the damaged product
• Photos of the packaging
• Photos of the shipping label
• A brief description of the damage

This information helps us investigate the issue with our supplier or delivery provider.

11. Customs and Import Delays

Some products may be shipped from outside Australia.

International shipments may be subject to customs processing, which can affect delivery times.

Where applicable, customs duties, taxes or other government charges may apply.

12. Delivery Address

We currently accept orders for delivery to Australian addresses where the selected product is available for shipping.

Some remote or restricted locations may have limited shipping availability.

If shipping is unavailable to your location, this should be indicated during checkout.

13. Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

14. Contact Us

If you have any questions about shipping or your order, please contact:

EZ Garage
Email: ezgaragesydney@gmail.com
ABN: 20517879312

We are happy to assist with any delivery enquiries.